FAQ
Shipping & Delivery
Q: How long does shipping take?
A: Most orders are delivered within 7–14 business days. Delivery times may vary depending on your location and customs processing. Track your order using the link provided in your confirmation email.
Q: Do you offer international shipping?
A: Yes! We provide free worldwide shipping on all orders.
Q: What if my package is lost or delayed?
A: If your order exceeds the estimated delivery window by 10 business days, contact us at TheBrioBazaar@gmail.com with your order number, and we’ll resolve it promptly.
Returns & Refunds
Q: Can I return a product for a refund?
A: We do not accept returns for refunds unless the item is defective or damaged. If you receive a faulty product, email us within 7 days with photos, and we’ll send a replacement or issue a full refund.
Q: How long do refunds take to process?
A: Refunds are processed within 3–5 business days after approval. The timing depends on your bank or payment provider.
Product & Quality
Q: Are your products ethically sourced?
A: Absolutely! At BrioBazaar, we prioritize sustainability and ethical practices in every step of our supply chain.
Q: What materials are used in your products?
A: Product materials are listed in each item’s description. For specific inquiries, email us at TheBrioBazaar@gmail.com.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, Amex) and PayPal.
Q: Is my payment information secure?
A: Yes! All transactions are encrypted using SSL technology and processed through Shopify’s PCI-compliant payment gateways.
Account & Orders
Q: How do I track my order?
A: A tracking link is sent to your email once your order ships. You can also log into your account on our website for updates.
Q: Can I update my shipping address after placing an order?
A: Contact us immediately at TheBrioBazaar@gmail.com with your order number. We’ll update your details if the order hasn’t shipped yet.
Need More Help?
If your question isn’t answered here, reach out to our team at TheBrioBazaar@gmail.com. We’re here to assist!